I have a few accounts at Regions Bank, out of some form of inertia. They originated when the place was called Bank of Oxford. Yesterday while I was out of town, some person at Regions called the office and asked for me and would not leave a number but asked me to call back.
So I look in the phone book and, for each branch in town they list the same 1-800 number. I called that number. It gives me four options: Information on existing accounts, information on branch and atm locations, reporting a card lost or stolen, or information on new accounts.
I press 1.
It asks for my SSN. I give it that. It asks for a telephone banking pin. I have never set up a telephone banking pin.
I go back to the phone numbers in the phone book. There’s a number below all the branch numbers for mortgage information. I know that’s not it, but call it anyway. I get a voice message from someone (whose name I do not recognize) stating that she no longer works at Regions and gives a long list of other people I could call. I don’t recognize any of those names either, and give up and hang up.
I call back the 1-800 number again and go through the options again to write this post. While I’m typing and not providing a telephone pin (after a long time just hanging there), the computer tells me it does not recognize my response (I made none!) and was going to connect me to someone. Well, good. I let that happen. I get someone on the phone who can provide me with no information or even an educated guess as to why I was favored with the call yesterday. She gives me another 1800 number I can try…